[SYS · 08] Standing system · filed
Domino's-style status tracker for custom 8–14 week production. Stage emails + portal + workshop photos.
For custom stone orders with 8–14 week lead times, the Production Tracker shows exactly where the order is in production: quarry extraction, block selection, fabrication, quality check, container packing, shipping, customs clearance, delivery. Each stage triggers an email and adds a workshop photo.
7 stages from first touch to closed loop. The system runs this path autonomously; the operator only sees the result at the end.
ustom stone orders with 10-week lead times generate enormous customer service overhead — weekly emails asking where the order is. The Production Tracker eliminates that overhead by making production status visible. Brands using this see CS inquiry volume drop 60–70% for custom orders.
The stack is on the bench, the wiring is documented, and the instance you ship with is yours to extend after handover.
Production stages stored as order metafields. Stage transitions triggered by n8n workflows that receive webhooks from the workshop management system. Each transition fires a transactional email via Shopify Email (or Klaviyo). Customer portal page reads order metafields via Storefront API.
DELIVERED WITH
Full source · architecture diagram · workflow exports · runbooks · the keys to every credential the system uses.
Every engagement starts with a paid discovery. We map your case against the rack and tell you which systems fit, which get adapted, and what is genuinely new.