Bespoke engagements, signed by letter — not by click.

N°01 · Who these terms are for

Wezby is a small practice that builds bespoke commerce systems for material brands. We do not offer packages, retainers off the shelf, or template work. These terms describe the shape of every engagement — every line item is then made specific by the engagement letter that follows discovery.

N°02 · Paid discovery comes first

Every engagement begins with a paid discovery — typically one to two weeks, fixed price, agreed before discovery begins. Its output is a written read of where the system is, where it needs to be, and what the build would cost. Discovery is its own contract; it does not commit either side to the build that follows.

N°03 · Engagement letter

The build is governed by an engagement letter, signed by both sides before work begins. The letter covers scope, milestones, payment schedule, governing law, dispute resolution, and any terms specific to the build. This page does not replace it.

N°04 · Payment

• Discovery. Invoiced in full at the start, payable in seven days.
• Build. Typically a deposit at signature, the balance against milestones agreed in the engagement letter. Specifics are made in writing per engagement.
• Late payment. Overdue invoices pause active work after fourteen days and end the engagement after thirty. We do not pursue interest charges as a matter of practice.

N°05 · What you own at the end

On full payment, everything we build for you is yours. Storefront code, custom systems, infrastructure-as-code, documentation, runbooks, vector indexes — all transferred to your accounts at handover, with no licence reserved by Wezby. We keep the right to describe the work in general terms (without naming the brand) for the studio's own field notes and portfolio.

Standing systems on the shelf — the eleven listed at /systems — remain owned by Wezby. When one is shaped into your build, your instance of the system is yours; the underlying pattern stays with the studio so it can serve the next engagement.

N°06 · Third-party services

Most engagements run against third-party platforms — Shopify, Vercel, Cloudflare, Resend, Anthropic, OpenAI, n8n, and others as the build calls for. Their terms govern your use of them. We will list every third party your build depends on in the engagement letter and at handover; nothing is added without your knowledge.

N°07 · Confidentiality

Information you share with the studio during discovery and build is held in confidence and used only for the engagement. We sign an NDA on request — and on most engagements where one is offered. Where no NDA is signed, we still treat brand, catalogue, financial, and customer information as confidential by default.

N°08 · Warranties and liability

Wezby warrants that work is performed with reasonable skill and care, by the people named in the engagement letter, on the stack described there. Software is delivered "as is"; we cannot warrant that any third-party platform (Shopify, AI providers, freight APIs) will behave a given way tomorrow. Total liability under any engagement is capped at the fees paid by the client in the six months prior to the event giving rise to the claim. Specifics — and any uplift to this cap — are stated in the engagement letter.

N°09 · Termination

Either side can end an engagement in writing. On termination, work in progress is paused; the client is invoiced for time and materials delivered up to that point; the studio transfers everything built so far to the client's accounts. We do not lock systems, withhold credentials, or charge exit fees.

N°10 · Governing law

The law governing each engagement is specified in the engagement letter. This site itself carries no contractual obligation; visiting it, reading it, or sending a brief through /inquire does not, on its own, form a contract between you and Wezby.

N°11 · Changes to these terms

When this page changes, the date at the top moves. Material changes do not retroactively alter the terms of a signed engagement; the engagement letter version in force at signing continues to govern.

N°12 · Questions

Anything here that needs clarifying before discovery — or during it — goes to hello@wezby.com. We reply at the earliest, in writing.